All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.
Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for a store credit. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to:
Tl'Zani Beauty Enterprises
6445 Sw 22nd Street
Miramar Fl. 33023
For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that using non -recommended products , perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Tl'Zani Beauty Enterprises verifies and agrees that the product is defective in any way, Tl'Zani Beauty Enterprises will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Tl'Zani Beauty Enterprises LLC will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Tl'Zani does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.
Limitation of Liability
Tl'Zani Beauty Enterprises LLC, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Tl'Zani Beauty Enterprises LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Tl'Zani Beauty Enterprises LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Tl'Zani Beauty Enterprises LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
RETURN POLICY FOR SOCIAL MEDIA SALES
If a Tl'Zani customer requests a return for a purchase they made from you using checkout on Facebook or Instagram, they'll contact your customer service email with these details:
Reason for the request
A Tl'Zani representative will reply to customers within 2 business days to follow our Merchant Policies.
This is how the return process works:
- Tl'Zani will accept returns for NEW unused, in same package un bothered or tampered with- items only within the return policy specified in the listing.
- The customer will return the item within 30 days of the item's delivery date.
- Once the order is returned to Tl'Zani Beauty Enterprises, Customer will receive their payment and any applicable taxes to their original payment method. This means that we reduce your account balance by the refund amount.
We don't charge fees for returns.
Note: If your account has inadequate funds, we may use funds from your future sales to cover the refund amount.
Tl'Zani representative will be sure to respond to customer questions and resolve any issues quickly.